Separate a submitted request from an accepted booking
An on-demand platform has to coordinate both sides of a request. We model availability, acceptance and completion so a customer is not promised service before a provider has agreed to it. Operator tools handle reassignment, cancellations and disputes, while verified payment events remain with the selected payment system.
Assignment model
Choose manual dispatch, provider acceptance or a reviewed combination.
Cancellation handling
Define what happens when either party cancels at each service stage.
Where it fits
Practical Use Cases
01
Home-service networks
Coordinate local providers and customer appointments.
02
Business service desks
Connect internal requests to approved fulfilment teams.
03
Scheduled marketplaces
Manage capacity and service windows across multiple providers.
