PRIVACY POLICY
We are committed to protecting your personal information and being transparent about how we collect, use and safeguard your data.
We collect information you provide directly, including your name, email address, telephone number, company, billing details and project requirements when you contact us, request a quotation, create an account, purchase a product or use our support services. We may also collect device, browser, approximate location, referral and website-usage data through secure logs and approved analytics technologies.
We process information to answer enquiries, prepare proposals, deliver and improve services, administer accounts, manage project engagements and provide support, maintain security, prevent abuse, meet legal obligations and communicate relevant service updates. Marketing communications are sent only where permitted, and you may opt out at any time.
We do not sell, rent or trade personal information. We disclose only what is necessary to trusted hosting, payment, communications, analytics, legal and professional service providers that support our operations under confidentiality and data-protection obligations. When automated chat answers are enabled, your current question and public website guidance may be processed by an external AI service to prepare a reply. The assistant does not access private project records; do not submit passwords, verification codes or payment details. Information may also be disclosed where required by law or to protect users, Aeko Soft and the public.
We apply administrative, technical and organisational safeguards appropriate to the information processed, including access controls, encryption in transit, secure authentication, monitoring, backups and restricted administrative access. No internet service can guarantee absolute security, but we continually review controls and respond promptly to suspected incidents.
Our website uses essential cookies for security, sessions and requested functionality. With your consent where required, analytics or preference technologies may help us understand performance and improve the experience. You can manage non-essential cookies through available controls or your browser; disabling essential storage may affect certain functions.
Depending on your location, you may request access, correction, deletion, restriction, portability or objection to certain processing, and withdraw consent where processing relies on it. You may also opt out of marketing. We may verify identity and retain limited records where necessary for security, legal compliance or legitimate business purposes.
Our website may link to external services whose privacy practices we do not control. Their policies apply when you leave Aeko Soft. Review those notices before submitting personal information. A link does not imply that we endorse every practice or statement of the external provider.
We may revise this policy to reflect operational, technical, legal or regulatory changes. The current version and effective date will be published on this page. Material changes may also be communicated through the website, account workspace or email when appropriate.
For privacy questions, concerns or rights requests, contact our team. Please describe your request clearly and avoid sending sensitive credentials or payment information by ordinary email.
info@aekosoft.com+91 8617898260Kolkata, India
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