Fair Policy Happy Customers

Our Commitment

We strive to deliver high-quality digital products and professional services according to the approved description, proposal and delivery scope. If a legitimate delivery problem occurs, we will investigate promptly, attempt a practical resolution and apply this policy fairly.

Eligibility for Refunds

A refund may be considered when:

• A paid product or service was not delivered
• The delivered product materially differs from its published description
• A verified technical defect prevents normal use and cannot be resolved
• A duplicate payment was processed for the same order
• A cancellation was accepted before billable work or digital delivery began

Refund Request Timeline

Submit a refund request within seven calendar days of the relevant purchase or delivery unless your written agreement states another period. Requests made later may be declined, particularly after source files, credentials, source files or completed services have been supplied.

How to Request a Refund

Contact support and include enough information for a secure review:

• Order number, invoice or transaction identifier
• A clear reason for the request
• Relevant screenshots, error records or supporting evidence
• Your account email and preferred contact information

Refund Process

We normally acknowledge requests promptly and aim to communicate an approval, rejection or request for additional evidence within three to five business days. Approved refunds are returned to the original payment method where possible and may require seven to ten additional business days to appear, depending on the payment provider, banking network and currency.